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Shanghai Electric Branch Intelligent Operation and Maintenance Strength to a New Level!

Release time：

2018-11-28

On November 13, Shanghai Electric Intelligent System Co., Ltd. successfully passed the first-level assessment of ITSS operation and maintenance service capability maturity. Up to now, only 22 enterprises in the country have passed the first-level assessment.

ITSS(Information Technology Service Standards) is a set of standard libraries in the field of IT services and a set of methodology for providing IT services developed by the ITSS working group under the leadership and support of the Ministry of Industry and Information Technology and the National Standardization Committee. The ITSS standard system is the summary and promotion of the best practices of my country's IT service industry, and it is also the solidification of the independent innovation achievements of various organizations engaged in the research and development, supply, promotion and application of IT services in my country. The ITSS standard comprehensively regulates IT service products and their constituent elements, has a high authority, and is considered to be an important evaluation criterion for the domestic IT industry.

Excellent defense team.

Introduction of ITSS Standards: From Level 2 to Level 1

In the field of intelligent transportation for nearly 30 years, from the World Expo to the Expo, Shanghai Electric Power Intelligence must not only ensure the stable operation of daily traffic in super-large cities such as Shanghai and Tianjin, but also ensure major tasks like the Expo. This is an honor and a responsibility. In order to meet the challenges, we have introduced ITSS Level 2 and benefited a lot.

Today, the operation and maintenance business has covered 8 provinces, and the business scale has exceeded 100 million for 3 consecutive years. Quantitative decision-making is imminent. Shanghai Electric Power Intelligence hopes to achieve quantitative improvement and comprehensive coordination through the implementation of ITSS level 1. At the same time, it also hopes to improve service quality while reducing operation and maintenance costs, so as to achieve the double satisfaction of customers and the company.

At the beginning of 2017, Shanghai Electric Power Intelligence decided to introduce ITSS level 1. After preliminary preparation and gap analysis, the system was released in January 2018 and started trial operation. It passed internal audit in August and management review and external audit in September. Through the introduction of the first-level system, the company has realized the transformation of the service catalog, the optimization of the organizational structure, and the more appropriate demand-side perspective in technology research and development.

Ensuring the Fair: the Close Combination of Theory and Practice

From November 5th to 10th, 2018, the first China International Import Expo was held at the Shanghai National Convention and Exhibition Center. The Shanghai Electric Power Intelligent Operation and Maintenance Team once again assumed the responsibility of ensuring that it was on duty at the Zhongshan West Road Command Hall, Jiangqiao Monitoring Hall, and 12122 Call The center and Hongqiao HOC and other operating points work together to promote various service guarantees effectively and orderly, and make every effort to ensure the success of the first Import Expo.

This is a major test for the company after the introduction of ITSS standards.

According to the requirements of the traffic command center on the guarantee work during the Expo, the operation and maintenance team achieved "three early implementations": first, set up an operation guarantee team to achieve early implementation of the organization and leadership; The second is to formulate an operation management guarantee plan and implement the system plan early. The third is to hold a front-line staff mobilization meeting to achieve the early implementation of publicity and mobilization.

Shanghai Zhongshan West Road Command Hall and Jiangqiao Monitoring Hall are responsible for comprehensive traffic monitoring, operation scheduling, information release and emergency response at the city level. From the release of real-time road conditions to emergency disposal, from the timely and accurate reporting of various events to the linkage with road administration, public transportation, subway and other departments, from the release of various traffic information to the editing, collation and summary of various daily information and data information, the two monitoring halls have been in a tense and busy atmosphere.

12122 call center as an external consultation window, accurate information is the basis for providing quality services. Therefore, the call center organizes employees to carry out road patrol activities in advance, and actively responds to consultation calls by patrolling the roads around the Expo Hall and improving professional maps.

At the same time, the Hongqiao hub operating point is also fighting. Employees of HOC(Hongqiao operating control center, namely Hongqiao Comprehensive Transportation Hub Operation Control Center) and OCC(operating control center, namely Operation Control Center) actively participate in the volunteer work of the Expo in addition to on-site inspection, guide the route for Chinese and foreign tourists, start from the perspective of the demand side, think about what tourists think, be anxious for what tourists are anxious, and make the greatest contribution to the success of the Expo.

From making plans to analyzing the implementation of early operation and maintenance to improvement, technology research and development and innovation, and finally optimizing the accumulated experience into planning solutions. Shanghai Electric Power Intelligence has been relying on ITSS standards for a long time, gradually improving the operation and maintenance process, constantly summing up experience, adhering to the enterprise spirit of "inheritance, innovation, struggle and transcendence", combining practice with theory, and successfully completing the operation and maintenance guarantee tasks again and again.

Linking theory with practice and making persistent efforts

The ITSS Operations and Maintenance Service Capability Maturity Model includes four levels: Basic, Extended, Improved (Collaborative), and Upgraded (Quantitative), with 4. 3. 2. from low to high. The first level of ITSS operation and maintenance service capability maturity is quantitative upgrading, which requires the implementation of an operation and maintenance service capability system based on quantitative upgrading, and the formation of a mechanism to promote the change of operation and maintenance service business, which requires high requirements for enterprise information technology service capabilities.

Shanghai Electric Power Intelligence successfully passed the first-level assessment of ITSS operation and maintenance service capability maturity, representing that the company's operation and maintenance capability has reached the highest level of standard compliance maturity, setting an industry model benchmark.

Shouldering the corporate mission of "making traffic smoother and travel more comfortable", Shanghai Electric Power Intelligence will continue to make good use of ITSS as a tool, sum up the experience of entering the Expo, and continue to protect citizens' travel!

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